A. Introduction

1. Outline of parties and services

1. Juniper Technologies UK Ltd (company number 13901454) (Juniper) operates an online health platform dedicated to weight management (the Condition) for patients, customers and other users (you, your, yours). Juniper provides services through the Juniper website (www.myjuniper.co.uk) and the Juniper mobile application (App) (together, the Platforms). 
2. Fill Function UK Ltd (company number 13739688) (Pharmacy) is a pharmacy registered with the General Pharmaceutical Council (registration number 9011842) and an affiliate company of Juniper. The Pharmacy supplies medications, supplements and other products, including prescription-only medications, to assist you on your weight loss journey.
3. Juniper and the Pharmacy are referred to as we, us, our individually and collectively throughout this document, unless otherwise indicated. 
4. Juniper provides services (JuniperServices) which include:
   

2. Acceptance of this document 

1. Each time you access, use, or purchase from the Platforms (including the use of any of the Services), you acknowledge and warrant that you have read, understood and agree to be bound by this document (Terms). The Terms form a legally binding agreement between us, the Pharmacy and you. If you do not agree to the Terms, you must immediately exit and not access or use the Platforms or the Services.
2. You are responsible for complying with the Terms. 
3. From time to time, we may review and update the Terms. Any variation to the Terms will take effect from the date notified on the Platform(s), and your continued use of the Services following that date will be bound by those varied terms (subject to cl 2(d)-(e)). 
4. The Terms which apply at the time you request or receive a Service are those that govern your access to that Service. Any changes to the Terms do not affect rights and obligations that arose prior to the changes. 
5. Please review these Terms periodically for changes. Where required to do so, we will provide you reasonable notice of changes.

3. Customer Account‍

                  General provisions

1. The Services provided through the Platforms are only available to individuals who:
   i. are over 18 years old;
   ‍
   ii. reside in the UK;
   ‍
   iii. access the Services within the UK;
   ‍
   iv. are capable of entering a legally binding agreement with us;
   ‍
   v. where relevant, have capacity to consent to medical treatment (as determined by a Partner Prescriber in accordance with the Mental Capacity Act 2005);
   ‍
   vi. agree to these Terms and our Privacy Notice; and
   where the Services involve a subscription, create an account with us through the Platform(s) (Account).
2. Account holders are required to create a password and keep it secure. In order to help keep your personal information secure, if you suspect your Account has been subject to unauthorised use you must immediately notify us and change your password. 
3. When you register for an Account you will provide us with personal information about you, including your name, age, date of birth, gender, contact details and sensitive information, such as health information. We will handle your personal information in accordance with our Privacy Notice. 
4. You agree that all information you provide via the Platforms (including to Partner Prescribers, Partner Contributors, Partner Pharmacists, Associate Practitioners and Associate Couriers) will be true, accurate, up-to-date and complete and that you will not omit any information that is requested of you, or that a reasonable person would consider relevant to the Services you seek.
   
   Decision to not provide Services to you
   
   
5. We reserve the right to not provide, or to withdraw the provision of, any Services to you in circumstances including where, at any time:
   
   i. a Partner Prescriber, Partner Pharmacist or Associate Practitioner determines that you are clinically ineligible or unsuitable for the Services;
   ‍
   ii. you have breached these Terms;
   
   iii. you indicate that you do not wish to use the Services; or
   
   iv. your behaviour on the Platforms, or towards a Partner Prescriber, Partner Contributor, Partner Pharmacist, Associate Practitioner or one of our employees or contractors, is abusive or otherwise unacceptable as reasonably determined by our Clinical Director, Clinical Operations Lead and/or Health Coach Lead.

B. The Platforms and Services

4. Services provided by Partner Prescribers and Partner Contributors

          Consultations with Partner Prescribers

1. When you undertake a consultation with a Partner Prescriber, you enter into a clinical treatment relationship with that Partner Prescriber. We are not liable for services (including the provision of medical advice and the prescribing of medicines) provided as part of that relationship. 
2. Partner Prescribers operate within the protocols and processes set by the Pharmacy, however they also have clinical independence and are responsible for the healthcare services they provide to you, including compliance with standards of care and guidance issued by their professional regulator, record keeping and other professional obligations, as well as compliance with applicable law (including privacy laws). They have the same obligations to you as if they were consulting you in person.
3. You acknowledge that the Services do not include general medical advice from the Partner Prescribers and instead only contemplate an assessment of your suitability for the Juniper Weight Reset Programme, as well as medical advice and the issuing of prescriptions in connection with the Condition. Accordingly, you acknowledge that a Partner Prescriber with whom you enter a treatment relationship does not replace the role of a general medical practitioner outside the Platforms.
4. We do not guarantee that you will be able to consult with a particular Partner Prescriber or engage with a particular Partner Contributor. You acknowledge that a Partner Prescriber may, in exercising their clinical judgement, refuse to prescribe medication to you, issue you a repeat prescription and/or provide any other services or referrals requested by you at their absolute discretion. 
5. We do not guarantee that a consultation with a Partner Prescriber is suitable for you or is the appropriate course of treatment for your particular health condition. The Partner Prescriber with whom you consult will be solely responsible for determining:
   
   i. whether or not a consultation through the Platforms is clinically appropriate for you;
   ‍
   ii. whether or not to provide the medical and/or health services you request; and
   ‍
   iii. what health services are required (if any).
   ‍
6. We take no responsibility and make no warranties, express or implied, in relation to the content of any consultation between you and a Partner Prescriber (including any medical advice provided, prescriptions given and/or medicine supplied by a Partner Prescriber). You and the Partner Prescriber are responsible for the conduct of each consultation and all information or communications made.
   
   Prescriptions issued by Partner Prescribers
7. A Partner Prescriber may issue a prescription for a particular medicine and with a particular number of repeats if they consider it to be clinically appropriate. You acknowledge and agree that:
   i . the decision to issue a prescription (including for “off label use”) is a clinical decision made at the discretion of the Partner Prescriber and by accepting the treatment you are providing your informed consent; and
   ‍
   ii. the number of repeats to include with a prescription is similarly subject to the clinical discretion of the Partner Prescriber who may take into account all relevant circumstances, including their capacity to supervise your treatment with the prescribed medicine where relevant.
8. If a Partner Prescriber prescribes you a medicine for “off label use”, you acknowledge that the prescribed use of that medicine is not listed as one of the indications for use by the Medicines and Healthcare products Regulatory Agency (MHRA).
9. You agree that the fact that a Partner Prescriber prescribes you a particular medicine does not constitute a representation that that medicine is available for dispensing (whether from the Pharmacy or otherwise). We take no responsibility and make no warranties, express or implied, about the available supply, or ongoing availability of supply, of any medicine prescribed by a Partner Prescriber in advance of the dispensing of that medicine by the Pharmacy.
   
   Services provided by Partner Contributors
10. Certain Partner Contributors may provide medical advice (doctors, nurses, pharmacists), dietary advice (dieticians, nutritionists) and general health and exercise advice (health coaches, personal trainers) within their scope of practice. The Partner Contributors have clinical independence and are responsible for the healthcare services they provide to you, including compliance with standards of care and guidance issued by their professional regulator, record keeping and other professional obligations, as well as compliance with applicable law (including privacy laws). They have the same obligations to you as if they were consulting you in person. You acknowledge that this advice is only provided in connection with the Condition.
11. You and the relevant Partner Contributor are responsible for all information or communications made in connection with any medical advice.
    
    Facebook Community
    ‍
    
12. Patients that have been prescribed prescription-only medicines by Partner Prescribers may be invited to join our Facebook Community to connect with certain Partner Contributors as well as other Juniper patients.
    ‍
13. You may choose whether or not to join the Facebook Community as well as the information you wish to share. You should be aware that any information you contribute in the Facebook Community may be seen by us and other Juniper patients. You acknowledge that we will process any personal information you submit to the Facebook Community in accordance with our Privacy Notice.
    ‍
14. By accessing our Facebook Community, you acknowledge that:
    
    i. you agree to comply with the terms and conditions outlined upon joining the Facebook Community, as well as any terms and conditions provided by us within the Facebook Community from time-to-time;
    
    ii. you agree to comply with Facebook’s terms and policies, as available on its website from time-to-time;
    
    iii. you will not suggest or in any way give the impression that you have any commercial relationship with us, or that you are our employee or agent, or that we have endorsed any contribution you make in the Facebook Community;
    
    iv. nothing contained in the Facebook Community should be taken as medical, commercial, legal or other professional advice;
    
    v. any content our Partner Contributors provide is for educational and general interest only, and is not intended to be relied upon as advice;
    
    vi. you will seek advice from a Partner Prescriber (or your regular general practitioner) before taking, or refraining from taking, any action based on any content posted in the Facebook Community;
    
    vii. content in the Facebook Community may include information and materials uploaded by other Juniper patients that may not represent our views or values, or with which we may disagree. We do not undertake to monitor the content posted by other Juniper patients and disclaim all responsibility for such content; and
    
    viii. we may remove, hide or report any content contained in the Facebook Community, at our sole discretion.
    ‍
    
    General provisions
15. You acknowledge that Partner Prescribers and Partner Contributors may request confirmation or clarification of information you have previously provided, and may request additional information from you in connection with the Services. You agree to provide accurate, complete and up-to-date information to Partner Prescribers and Partner Contributors (and to correct any previously provided information which is or becomes inaccurate). You further acknowledge that the provision of incorrect information in connection with obtaining prescription medicines may constitute a criminal offence.
16. Partner Prescribers, Partner Pharmacists, Partner Contributors and Associate Practitioners will keep records of each consultation or other communication with you and it is their responsibility (where applicable) to maintain your clinical and other records as required by law and in accordance with the Privacy Notice. We may hold those records and will maintain them as required by law and in accordance with the Privacy Notice.
17. If a Partner Prescriber prescribes you a medicine, you must carefully read all information provided to you via the Platforms about that medicine, the information contained on any packaging or leaflets provided with the medication as well as any information provided in connection with the Pharmacy, if applicable. You must also follow any medical advice provided to you by a Partner Prescriber, Partner Pharmacist, Partner Contributor or Associate Practitioner in relation to any prescribed medicine.
18. It is your responsibility to advise your general medical practitioner of any medicines or treatments our Partner Prescribers have prescribed you. However, if you would like our Partner Prescribers or Partner Contributors to forward such information to your general medical practitioner on your behalf, please let your Partner Prescriber or Partner Contributor know and provide your written consent for us to do so.
19. You should seek medical advice immediately if your medical condition changes or your symptoms worsen, either by contacting your general medical practitioner, dialling 111, or if you think you are in an emergency situation or need urgent assistance, calling 999 or seeking urgent medical help at your nearest hospital emergency department. You agree that, if you suffer from any noticeable side effects from any medication or treatment you receive, you will either consult your general medical practitioner or contact us to facilitate a further consultation with a Partner Prescriber or Partner Contributor.

5. Purchase, dispensing and delivery of medicines prescribed by Partner Prescribers 

Purchase and dispensing of medicines

1. You acknowledge that the Pharmacy may not dispense your medicine where it is not able to do so for clinical, legal or practical reasons, including on the basis of the Partner Pharmacists’ clinical judgement or the unavailability of the prescribed medicine, in their absolute discretion. 
2. If the Pharmacy is unable to dispense your prescribed medicine due to unavailability, then you acknowledge that your treatment plan may be paused.
3. The Pharmacy takes responsibility for dispensing your medication correctly, including the decision to dispense, and complying with all applicable laws relevant to pharmacies in the UK. 

Delivery of medicines

4. We will arrange for the collection of the medicine from the Pharmacy and its delivery to your shipping address by an Associate Courier. We will provide your personal information to the Associate Courier to the extent necessary to facilitate successful delivery to your shipping address, in accordance with the Privacy Notice. 
5. You may be provided with an estimated delivery time frame. You acknowledge that this is an estimate only and is based on the assumption that the Pharmacy has all the information it requires to be able, and in its clinical discretion decides, to dispense the prescribed medicine to you and that the Associate Courier has all the information it requires to deliver the prescribed medication to you. Without limitation, if the Pharmacy or Associate Courier does not have all the information it requires to dispense or deliver the prescribed medicine to you (as applicable), then a different delivery time may apply.  
6. You are responsible for ensuring that you have appropriate arrangements in place to accept delivery of your medicine. We are not responsible for any actions of an Associate Courier that fall outside the scope of our instructions. 
7. You are responsible for storing the medicine at the correct temperature in accordance with the requirements displayed on the medicine’s packaging. We accept no responsibility for any loss, damage or injury arising as a result of your incorrect storage of the medicine. 
8. If your medicine appears to be damaged, wrongly dispensed or your delivery is delayed, you should contact us to seek advice using the contact details provided in cl 13.
9. If you cancel your order or subscription after your medicine has been dispensed from the Pharmacy, you will be charged for the medication and you will not be able to obtain a refund, except in accordance with cl 7(g)-(k). 

6. Purchase and delivery of non-prescription products

Purchase and delivery of non-prescription products 

1. The price of any product, including any non-prescription medication or food product, is the price shown on the Platforms at the time you submit your order for the product. All prices listed on the Platforms are inclusive of VAT and shipping costs where relevant.
2. We will arrange for the delivery of any product to your shipping address, as specified at the time of purchase, by an Associate Courier. We will provide your personal information to the Associate Courier to the extent necessary to facilitate successful delivery to your shipping address, in accordance with the Privacy Notice. 
3. You may be provided with an estimated delivery time frame. You acknowledge that this is an estimate only and is based on the assumption that we have all the information we require to be able to dispatch the product to you and that the Associate Courier has all the information it requires to deliver the product to you. Without limitation, if we or the Associate Courier do not have all the information we require to deliver the product to you, then a different delivery time may apply.  
4. You are responsible for ensuring that you have appropriate arrangements in place to accept delivery of your products. We are not responsible for any actions of an Associate Courier that fall outside the scope of our instructions. 
5. If your product appears to be damaged or your delivery is delayed, you should contact us to seek advice using the contact details provided in cl 13.
6. You are responsible for storing the products at the correct temperature in accordance with the requirements displayed on the product’s packaging. We accept no responsibility for any loss, damage or injury arising as a result of your incorrect storage of the products. 
7. You are also responsible for checking the details of any product, including as described on the product’s packaging and on the Platform(s), to determine its suitability to you. We may provide general product information such as allergens and nutritional information on our Platform(s). This information is intended as a guide only and may at times be outdated or inaccurate. It is your responsibility to check the product’s packaging and any information leaflets before consuming or using any product to determine its appropriateness for you. You should always read the product’s label and follow the directions for use. 
8. If you cancel your order after your product has been shipped, you will be charged for the product and you will not be able to obtain a refund, except in accordance with cl 7(g)-(k).

7. Payment for the Services

Subscription payments

1. With the exception of certain products and services which may be purchased on a one-off basis, most Services offered via the Platforms may only be purchased on an automatically renewing subscription basis, including the Juniper Weight Reset Programme. This means that at each subscription interval (usually monthly), we will conclude a new contract with you pursuant to which you agree to pay the subscription fee and we agree to provide the Services (as applicable to you). The terms of that contract will be communicated to you during the order confirmation process. 
2. If and for so long as a subscription contract is agreed between you and us, you agree for the payment mechanism you have provided us to be billed at regular intervals. We will give you notice of this in advance of each renewal date, and provide you the opportunity to pause or cancel your subscription before your contract is renewed.
3. When you conclude a subscription contract with us, the fact that the subscription fee is a particular price (or that any other term provides for particular rights or obligations) does not constitute a representation that renewed contracts with us will contain that subscription fee (or any other term). Accordingly, we may, in our sole discretion, vary the fees and payment terms applying to the Services at any time. 
4. Any change to the fees or payment terms applying to the Services will be immediately effective upon the publication of that change on the Platforms or by otherwise providing notice to you and will apply to the Services requested by you in the subsequent subscription interval following that change. You will be provided an opportunity to decide not to renew the subscription contract in these circumstances. 
5. If you have booked or paid for Services prior to a change in fees or payment terms being published on the Platform(s) or otherwise notified to you, but have not received the Services prior to that change taking effect, you will not be charged more for the applicable Services at the time you receive them.
6. All prices listed on the Platforms for the Services are inclusive of VAT and shipping costs where relevant.

Cancellations and refunds

7. You have rights under UK consumer laws in relation to the provision of the services and products provided to you by us, including rights to refunds in certain circumstances as set out in this section. 
8. You may cancel a specific order, or your subscription to Juniper’s Weight Reset Programme, at any time and for any reason by submitting a request to hello@myjuniper.co.uk. We may also cancel a specific order or your subscription at any time, at our absolute discretion with reasonable notice, or otherwise in accordance with these Terms including clause 3(e). 
9. If you cancel your subscription, your subscription will remain active until the end of your then-current subscription period, and you will continue to receive the products and services that you have already paid for, unless otherwise agreed at the time of cancellation. 
10. In circumstances where you cancel a specific order or subscription, we may offer a refund on that order or subscription period, only if:
    ‍
    i. you submit a request to cancel your order prior to commencement of the next subscription period, and such cancellation is only processed by us after your payment has been collected for that next subscription period; 
    
    ii. for a non-prescription product, you submit a request for a refund within 14 days of delivery. You then have 14 days to return the unused product in its original condition, at your own expense; 
    
    iii. you have a right to a refund under a valid special offer that may be in force from time-to-time; or
    
    iv. at any other time where a product, service or pricing error is identified, or a product is faulty, damaged or wrong. 
11. In circumstances where we cancel a specific order or subscription for one of the below reasons, we will offer a refund on that order or subscription period:
    
    i. you are deemed unsuitable for treatment; or
    
    ii. we are unable to dispense a specific order due to lack of stock.

12. If you are eligible for a refund, it will be made using the payment method you used for the original transaction. We cannot process refunds to alternative cards or payment methods. 

Discounts

13. We may provide discounts (including through the use of promotional codes) for particular Services and for particular patients, in particular circumstances. 
14. Discounts and promotional codes for Services which include prescription medicines are only available to patients of Partner Prescribers who have determined, in their clinical discretion, that they are suitable for the medicine. The offer of a discount or promotional code to you for such services does not constitute any representation that a Partner Prescriber will determine you to be suitable for any medicine.
15. Any discount or promotional code offered by us, unless otherwise specified -
    
    i. is only valid for a limited time, purpose and application (as stated in the offer);
    
    ii. may only be redeemed once per customer;
    
    iii. may only be applied at the time of purchase, not retrospectively;
    
    iv. is not transferrable and may not be resold; 
    
    v. may only be used by customers who reside in, and access the Services from within, the UK; and
    
    vi. cannot be used in conjunction with any other offer(s).
16. Violation of any of these Terms will invalidate the promotion and render the discount or promotional code inapplicable.

Invoices and private health insurance claims 

17. We will provide you with an invoice for Services provided by us or on our behalf. As at the date of publication of these Terms, consultations provided via the Platforms by a Partner Prescriber are not eligible for any rebates by the National Health Service (NHS).
18. If you are eligible to claim private health insurance benefits for any Services we provide you are responsible for submitting the paid invoice to your insurer to claim any eligible benefits. 
19. You are solely responsible for maintaining the accuracy of your details, including your private health insurance details and any bank account or credit card details to which you would like to receive payments. We disclaim any and all liability for claims or payments which cannot be processed due to incorrect information provided by you.

9. Indemnity and liability

1. You agree to indemnify and hold harmless us and our related entities, our directors, officers, partners, employees, agents, contractors, affiliates, service providers, suppliers and licensors in respect of any liability, loss or damages (including reasonable legal fees) suffered or incurred by them arising (in whole or part) out of your breach of or failure to comply with any of these Terms (or the documents they incorporate by reference), your use of the Platforms or your violation of any law or the rights of a third party. 
2. We are not responsible for, and accept no liability with respect to, any material uploaded, posted, transmitted or otherwise made available on the Platforms by any person other than us. We do not endorse any opinion, advice or statement made by any person other than us. 
3. To the extent permitted by law, including UK consumer law, in no event shall we be liable for any indirect loss or damage which may be suffered due to your use of our Platforms and/or the information or materials contained on them, or as a result of the inaccessibility of our Platforms and/or the fact that certain information or materials contained on them are incomplete, incorrect or out of date. 
4. We disclaim liability resulting from the provision of services (including advice) by Partner Prescribers. All Partner Prescribers are      responsible for the clinical services they perform. 
5. If we fail to comply with these Terms, we will only be liable to you for the purchase price of the product(s) and/or any losses that you suffer as a result of the failure to comply with these Terms, which are foreseeable consequences of such failure. We are not responsible for any loss or damage that is not foreseeable at the time we enter into the relevant contract with you, any events outside of our control, or any business losses. Nothing in these Terms will otherwise restrict your statutory rights, including for any liability that cannot be limited or excluded by law in the UK.

10. Intellectual Property

1. All material on the Platforms, including the text, information, graphics, trading names, logos, design, layout, downloads, pricing, products and services (Content) is owned by or licensed to us. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content for any purpose, other than as set out in these Terms, without our prior written consent or as permitted by law. All our rights are reserved.
2. We respect the intellectual property of others, and we expect you to do the same. Except as explicitly provided in these Terms, neither your use or engagement with the Services or these Terms grants you any right, title or interest in or to the Content.

11. Warranties and disclaimers

1. By accessing our Platforms and Facebook Community, you understand and accept that:
   
   i. you assume all risks associated with their use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by the Platforms or Facebook Community, or by any Third Party Content or Third Party Website (as defined in cl 8);
   
   ii. the content and any communications you have with our representatives (other than the Partner Prescribers and certain Partner Contributors) do not constitute medical advice; 
   
   iii. you should always obtain medical advice from a Partner Prescriber or your regular health practitioner to ensure any particular medication or treatment is suitable and safe for you before commencing the medication or treatment;
   
   iv. the Platforms’ and Facebook Community’s content is intended to provide general information only. While every effort is taken to ensure the information is accurate at the time it is published on the Platforms and Facebook Community, we do not represent or warrant that the content is correct, current, complete, reliable or suitable for any purpose and it must not be relied on by you or any other person as a substitute for appropriate advice tailored to specific circumstances (such as from a Partner Prescriber or your regular health practitioner);
   
   v. the Platforms and Facebook Community are not to be taken as promoting, endorsing or advertising any particular health practitioner, treatment option, therapeutic good or regulated health service in preference to any other. You should consult with a Partner Prescriber or your own health practitioner to obtain advice about treatments and medications to determine what is best for you; 
   
   vi. the Platforms and Facebook Community include information relating to diet, exercise and fitness. When participating in any diet, exercise or fitness program, there is the possibility of physical injury or death. Except to the extent physical injury or death is caused or contributed to by our negligence, you assume the risk and responsibility for any such outcomes resulting from the use of the Platforms and Facebook Community, or implementation of information provided through the Platforms and Facebook Community; and 
   
   vii. we do not guarantee that the Platforms and Facebook Community will always be available or be uninterrupted, and we will not be liable to you if for any reason the Platforms are unavailable for any period of time.

2. We make no guarantee that the products and services provided through the Platforms are fit for your intended purpose. 
3. Nothing in these Terms is intended to exclude, restrict or modify any condition, guarantee, warranty, right or remedy that you may have under the Consumer Rights Act 2015 or any other applicable legislation which may not be excluded, restricted or modified by agreement. 
4. Nothing in these Terms is intended to confer a benefit to any third party under the Contracts (Rights of Third Parties) Act 1999, and a person who is not a party to these Terms has no right to enforce them.
5. Each of the clauses in these Terms operates separately. If a court or relevant authority finds that any clause is unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms which will remain in full force and effect. 
6. If we fail to insist that you perform any of your obligations under these Terms, or if we delay or do not enforce our rights against you, this does not mean that we have waived our rights against you and does not mean that you do not have to perform your obligations.
7. We may transfer our contract with you so that a different organisation, including any related entity, is responsible for the provision of the Services. If this happens, we will ensure that we notify you of the transfer. You cannot transfer these Terms to anybody else.

12. Jurisdiction

1. These Terms are governed by English law. The Platforms may be accessed throughout the UK and overseas. We make no representation that the content of the Platforms complies with the laws of any country outside of the UK. If you choose to access the Platforms from outside the UK you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. You should not use our Services if you do not reside in the UK. 
2. Wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

13. Complaints‍

1. If you believe that you have been incorrectly charged for a Service, or you have any other concern or complaint relating to the Services, please contact us at hello@myjuniper.co.uk. We will endeavour to respond to you, and resolve your complaint or concern, as soon as we are able.

4. If you believe that a user has breached any of these Terms, please contact us at hello@myjuniper.co.uk. 

14. Emergencies

We, and the Services, are not a suitable service for emergency circumstances. If you are in an emergency situation or need urgent assistance, including obstructed breathing, heart pains, blood loss or swelling, please call 999 or seek urgent medical help at your nearest hospital emergency department. If you think you may need to visit your nearest hospital emergency department but it’s not life or limb threatening, the NHS also recommends that you can dial 111. The 111 service can also help if you’re in mental health distress, or your GP practice, pharmacy, or dental practice is not available.

‍

If you have any queries regarding these Terms, please contact us at hello@myjuniper.co.uk.

‍

Last updated: October 2024