Complaints

Whilst we always try our best, we realise that sometimes we don’t always get things right. So, if you have concerns, suggestions or feedback about any of our services we would love to hear them. We want to provide the best service possible, so we’ll take time to understand your feedback and use it constructively to improve our service.
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Juniper has a range of procedures based on the nature of your complaints – a single email address can be used for all complaints.
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To lodge a complaint, please send an email to hello@myjuniper.co.uk. We aim to acknowledge all formal written complaints within two working days of receiving them, and to response to all complaints within seven working days of receiving them. We will ensure that your complaint is fully investigated, you are treated with respect and courtesy and we will keep you informed with the progress of your complaint and the actions we are going to take.